Can't Find What You're Looking For? Call 541-726-2951

In Store Pick Up FAQs

Where is In-Store Pickup offered?

In-Store Pickup is available at Mckenzie Feed And Pet Supplies in Springfield, OR. We are currently located at 4441 Main St.


What days do you offer In-Store Pickup?

In-Store Pickup is available Monday-Saturday 10am-5pm 


What is the cutoff time for In-Store Pickup?

All orders received at least two hours before closing are eligible for same day In-Store Pickup.


What if I place my order after the cutoff time?

All In-Store Pickup orders placed during our final two hours of business will be available when we open the following morning. In-Store Pickup orders placed outside of our normal business hours will be available two hours after we open the following business day.


How long does it take to process my order?

In-Store Pickup orders are completed within 2 hours of receiving. We will contact all customers as soon as their orders are ready. Customers must wait for this email confirmation before picking up their orders. Once notified, customers may pick up their orders any time before our stores close for the day.


Is In-Store Pickup offered on holidays?



How much does In-Store Pickup cost?

Our In-Store Pickup service is FREE. Customers simply pay for their items, with no additional fees applied.


Is there a minimum purchase requirement?



How do I order?

All orders must be placed on our website, 


Do my online orders qualify for your Frequent Buyer programs?



Who do I contact with questions about my order?

Please email us at


How do I return something purchased online?

All returns must be processed in store. 


Return Policy

We are here for you and your pet. Not happy with the product? Pet doesn't want to eat it? We will take it back if the bag is half full. Receipts are appreciated! Online order returns will be processed back to the orginal form of payment.